Service Advisor (Verwood)

An exciting opportunity has arisen to join our Service Team at Keith Motors Verwood. As a Service Advisor, you be will be responsible for the customers' aftersales experience.

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Main responsibilities will be:

  • Receive Customers and their vehicles in a friendly and professional manner, discuss and confirm their requirements, and take responsibility for the vehicle during its time at the Retailer.
  • Maintain a great working relationship with the sales department and efficiently manage their requirements
  • Keeping customers informed of the status of their vehicle, giving comprehensive technical advice on the extent of work to be done and, provide a cost estimate for repair work.
  • Ensure that collection and delivery drivers operate to schedule and meet customer and workshop expectations.
  • Ensure all customer and vehicle data is correctly captured and loaded to Pinnacle DMS.
  • Ensure that invoicing is accurate and completed on time.
  • Warranty- Ensure all warranty jobs include the relevant documnetation and are correctly invoiced.
  • Assist customers with arranging vehicle servicing appointments over the telephone and via email.
  • Process all warranty claims as per the manufacturers' guidelines.

Skills Required:

  • High levels of attention to detail and highly organised.
  • Strong communication between departments.
  • Background in a similar role within the automotive industry. Main Dealer Experience is beneficial.
  • Enthusiasm and tenacity to drive the department to achieve its set objective.
  • Experience in an After Sales environment is desired.
  • Full UK Valid Drivers' License.

The successful candidate will be based at our Verwood Site.

Please Send your CV and Covering Letter to or alternatively Contact Us.

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