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  • Terms and Conditions

    Deposit: 1. The deposit referred to on the order form having been paid upon the place of this order the balance payable hereunder (or, as the case may be, the sum required to complete any deposit to a Finance Company) is to be paid prior to delivery. Payment shall be made in cash unless the Seller agrees otherwise.

    Deliver: 2. Delivery is to be taken at the Seller's place of business within seven days of notification to the Retail Customer that the vehicle is ready for delivery. The vehicle and other articles in this Schedule are called "the accessories") will remain the property of the Seller until the price has been discharged in full. A cheque given by the Retail Customer in payment shall not be treated as a discharge until the same has been cleared and the allowance relating to any vehicle agreed to be taken in part exchange (hereinafter called the "Exchange Vehicle") shall not be treated as a discharge unless legal title in the Exchange Vehicle is vested in the Retail Customer or a Finance Company's interest therein fully disclosed in the part exchange section of the order.

    Delay in delivery: 3. The Seller will use his best endeavours to secure delivery of the vehicle and the accessories on the desired delivery date or dates but shall be under no Delivery: liability whatsoever for loss occasioned by delay in delivery arising out of any cause beyond the control of the Seller.

    Forfeiture of Deposit: 4. If the Retail Customer shall fail to take and pay for the vehicle and accessories within 7 days of notification as aforesaid the Seller shall be at liberty to treat the contract as repudiated by the Retail Customer and at his option to retain the said deposit or part thereof without prejudice to the Seller's right to recover from the Retail Customer by way of damages any losses or expense which the Seller may suffer or incur by reason of the Retail Customer's default and the Seller shall be entitled to dispose of the vehicle and the accessories as he shall think fit and shall not be under any liability to account the Retail Customer for the price received therefore or for the said deposit.

    Tax Changes: 5. If after the date of this contract and before delivery to the Retail Customer there shall be any alteration in the amount of any Taxes payable in respect of the vehicle or any of the accessories or the sale thereof, the Seller shall give notice of any such alteration to the Retail Customer and:
    (a) In the event that any such alteration is an increase the Retail Customer may cancel this contract by counter notice in writing within seven days of receipt of the Seller's notice, and when such notice is received by the Seller the deposit paid hereunder by the Retail Customer shall be returnable in full. If the Retail Customer does not give such counter notice the retail price on the order form shall be deemed to be increased by the amount of such increase and this contract shall remain in full force and effect.
    (b) In the event of any such alteration is a reduction the price stated in the order form shall be reduced by the amount of such reduction.

    Price Changes 6. (a) The Retail Customer's order for a new Ford vehicle(s) is protected against the effect of manufacturer price changes, subject to the provisions of Ford's Customer Order Price Protection Plan, full details of which are available from the Seller. The following shall apply in the event that the provisions of Ford's Customer Order Price protection Plan are not met: (b) If after the date of this contract and before delivery to the Retail Customer there shall be an increase in Ford's recommended retail price (exclusive of any appropriate taxes) the Seller shall be entitled to give notice of the amount of such increase to the Retail Customer who in such event may cancel this contract by counter notice in writing within seven days of receipt of the Seller's notice, and when such notice is received by the Seller the deposit paid hereunder by the Retail Customer shall be returnable in full. If the Retail Customer does not give such counter notice the retail price in the order form shall be deemed to be increased by the amount of such increase and this contract shall remain in full force and effect.

    Change Model or specification 7. (a) If the Seller shall be unable to supply a vehicle of the model specified in the order form by reasons of Ford ceasing after the date of this contract to produce or accept orders for vehicles of that model he shall give notice thereof in writing to the Retail Customer whereupon the Retail Customer shall have the right to be exercised by notice in writing to the Seller within seven days thereafter to require this contract to be amended by substituting in the order form in place of the model and the price therefore therein specified, another model then currently produced by Ford at such price (not exceeding Ford's then current recommended retail price of such model) as is currently quoted by the Seller for such model.

    If the Retail Customer shall give to the Seller such notice as foresaid this contract shall be amended accordingly and shall continue in full force and effect as so amended, any necessary adjustments to the amount of the deposit being made between the parties. In the event of the Retail Customer failing to give such notice as foresaid in the time specified above the Seller will return to the Retail Customer the amount of the deposit and this contract shall forthwith determine and become null and void without any liability whatsoever on the part of the Seller.

    Trading in: 8. Where the Seller agrees to allow part of the price of the vehicle to be met by part exchange the Exchange Vehicle shall be delivered and accepted upon the following conditions:
    (a) That, after examination by the Seller, it shall be delivered in the same condition as and when so examined fair wear and excepted.
    (b) That where the Exchange vehicle is the subject of a deferred payment agreement the Seller shall be entitled to make any such payment to the Finance Company as will with consent of that Company, finally discharge such agreement and the allowance shall be reduced by the amounts paid, and
    (c) That if this contract shall be cancelled for any reason after the Exchange Vehicle has been delivered to the Seller and the Seller shall have sold the same the Retail Customer shall (as the case may be) be entitled to the profit or bear the loss on such sale (after due allowance for the Seller's reasonable handling expenses).
    (d) That if the Retail Customer arranges for the vehicle and accessories to be bought by a Finance Company, the Seller will buy the Exchange Vehicle at a price equal to the agreed allowance (subject to (a) (b) and (c) above) and be accountable to the Finance Company for the said price and any deposit paid hereunder.

    Changes in Exchange Vehicles Value: 9. If between the date of the contract and the date of delivery of the vehicle and accessories to the Retail Customer there shall be any significant changes in the Exchange value of the Exchange Vehicle by reason of:
    (a) a change in the market price of new vehicles or
    (b) a change in the rate of any relevant taxes or
    (c) a change in statutory provisions regarding Hire Purchase, Credit Sale, Conditional Sale or
    (d) any other financial measures enacted or announced by H. M. Government
    then the agreed allowance stated in the order form shall not be binding on either party and the Seller shall not be bound to purchase and the Retail Customer shall not be bound to sell the Exchange Vehicle identified therein unless a revised allowance shall have been agreed, in addition, the Retail Customer shall not be bound to purchase and the Seller shall not be bound to sell the new vehicle identified in the order form unless a revised allowance for the Exchange Vehicle shall have been agreed.

    Undertaking: Retail Customers rights: 10. Nothing in the New Vehicle Warranty detracts from the rights of the Retail Customer under this contract nor does the New Vehicle Warranty restrict the remedies available to the Retail Customer under this contract. Notices: 11. Any notice given hereunder may be served personally or be left at the last known residence or place of business of the person to whom it is addressed, or may be sent by first class post, in which case notice shall be deemed to have been received on the first working day after posting. Authority of Seller: 12. Neither Seller nor any servant, employee or other person, for whose acts he may be responsible has any authority or right to bind Keith Motors or to assume any obligation express or implied upon its behalf.

    Dispute Resolution:
    {a} Dispute resolution/ Jurisdiction
    {b} In the event of a complaint or dispute of any kind our complaints handling procedure is available from us on request.
    {c} Where your complaint cannot be resolved, once you have exhausted our internal process, Keith Motors Ltd will participate in Alternative Dispute Resolution. You may refer the dispute to the following ADR provider,
    {d} Where your complaint does not relate to a financial service: Motor Codes. For details of this service you can contact them at: Motor Codes Ltd, 71 Great Peter Street, London, SW1P 2BN. Tel: 0207 2351651. www.motorcodes.co.uk
    {e} Where your complaint relates to Financial services, the Financial Ombudsman Service. This service is free to use. Their consumer helpline is available on 0800 023 4 567 or 0300 123 9 123 or you can visit their website at www.financial-ombudsman.org.uk, email them at complaint.info@financial-ombudsman.org.uk or write to the Financial Ombudsman Service, Exchange Tower, London E14 9SR.
    {f} Where any dispute cannot be resolved through ADR, this Purchase Order and Contract shall be governed by and construed in accordance with the laws of England and Wales and shall be subject to the exclusive jurisdiction of the English Courts.

    Terms and Conditions for Distance sales as Regulated by – The Consumer Protection (distance Selling) Regulations 2000, Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

    1.0 This agreement is Between Keith Motors (herein afterwards known as ‘We/Us’) And a retail consumer (herein afterwards known as ‘you’)
    2.0 We trade as Keith Motors Limited, Lyndhurst Road, Christchurch, BH23 4SB (01425)271371
    3.0 We require full payment in advance of the vehicle being released to you.
    4.0 The car you have agreed to purchase with its full details is on the attached order form.
    5.0 The agreed price is full and final and includes all taxes where applicable and will remain valid for a period of 14 days from the date of the order form.
    6.0 Any delivery costs will have already been agreed with you and will be clearly stated on the order form.
    7.0 If, and only if, the Customer has acted as a Consumer, where this Agreement has been completed away from our business premises and/or without any face to face contact between us and you; or anyone acting on your or our respective behalf, you may give notice to cancel this Agreement within 14 days without giving any reason.
    8.0 This cancellation period will expire 14 days after the day on which you, or a third party on your behalf, takes delivery or otherwise acquires physical possession of the Goods. To exercise this right to cancel, you must inform us of your decision to cancel this Agreement in writing by clear statement (e.g. a letter sent by post, fax or email) to our address as set out overleaf.
    9.0 To meet the cancellation deadline, it is sufficient for you to send your communication confirming your exercise of the right to cancel before the cancellation period has expired.
    10.0 If you cancel this Agreement, we will reimburse to you all payments received from you under this Agreement, without undue delay, and not later than:-
    11.0 14 days after the day on which we receive the Goods back; or
    12.0 (if earlier) 14 days after the day you provide evidence that you have returned the Goods; or
    13.0 If there were no Goods supplied, 14 days after the day on which we are informed about your decision to cancel this Agreement.
    14.0 We will make the reimbursement using the same means of payment as you have used for the initial transaction, unless you have expressly agreed otherwise, but in any event you will not incur any fees as a result of the reimbursement.
    15.0 We may withhold reimbursement until we have received the Goods back or you have sent evidence of having sent back the Goods to us, whichever is the earliest. You should send back the Goods or deliver them back to us at the address shown above, without undue delay and in any event not later than 14 days after the day on which you communicate your cancellation of this Agreement to us.
    16.0 This deadline is met if you send back the Goods before the period of 14 days has expired. We will require that you bear the cost of returning the Goods to us.
    17.0 You must take reasonable care of the Goods whilst they are in your possession. You will be responsible for any loss or damage from when they are delivered to you until when they are returned to us.
    18.0 You are liable for any diminished value of the Goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the Goods.
    19.0 In order for you to fully inspect the goods we will apply a mileage limit of 100 (One Hundred) miles in addition to the mileage stated on the order form and all mileage above this amount will be chargeable and payable by you at a rate of £1.00 per mile which will be deducted from your reimbursement should you exercise your right to cancel.

    20.0 Full terms and conditions of sale and return will be made available to you prior to entering in a contract to purchase a vehicle with ourselves.

    Read what our customers have to say

      We have been rated 4.65 out of 5 based on 381 ratings.


    • I was happy with the service at Keith Motors Christchurch because the service given was very good & the team very professional.

      Mrs Sharon Hickinbottom, 16th August 2018

    • I was happy with the service at Keith Motors Christchurch because you know what you are getting when you buy Ford

      Mr Michael Iddles, 16th August 2018

    • The experience at Keith Motors Christchurch was good because of the help you received and professionalism. I had been taking my car to be serviced and was always pleased how you were treated

      Mrs Lesley Johnson, 16th August 2018

    • The experience at Keith Motors Christchurch was great because all the staff on site are very friendly & you do not feel pushed into buying the wrong car Over the years i have bought several cars from Keith Motors if you should have any problem, they will sort it out.

      Mr Kenneth Ginger, 16th August 2018

    • I had a great experience at Keith Motors Select because the sales team were very helpful and didn’t pressure us to buy that day

      Mrs Erica Lea, 15th August 2018

    • Keith Motors Select were great because they advised me that with my disability that the car which I purchased was the correct height having looked at several cars

      Mr Keith Hatton, 15th August 2018

    • I was happy with the service at Keith Motorsbecause I felt I could trust them to look after me.

      Mr Kevin Legg, 15th August 2018

    • I'd recommend Keith Motors Ringwood because 1 week after my purchase I had a problem which was sorted out the next day

      Mrs Jennifer Child, 15th August 2018

    • Keith Motors Ringwood were helpful because they were very friendly and professional They fulfilled all their promises to valet the car, give it an MOT and service which meant I had very little to do except enjoy driving the car.

      Mrs Mary Murphy, 15th August 2018

    • I'd recommend Keith Motors Christchurch to anyone because great attention to detail , small friendly business , brilliant service , very pleased

      Mr Paul Barnes, 15th August 2018

    • I'd definitely recommend Keith Motors Select to friends and family because of choice of vehicles available on and off line

      Mr Bryn Jones, 15th August 2018

    • I'd recommend Keith Motors Christchurch to a friend because of courteous and knowledgeable service and also follow up contact. Made to feel valuable as a customer

      Mrs Joan Geary, 15th August 2018

    • Local, good service, widge range of vehicles.

      Mr Antony Gent, 6th August 2018

    • The experience at Keith Motors Christchurch was good because excellent experience throughout.

      Mr Richard Pembroke, 1st August 2018

    • I have bought three cars from Keithmotors + the last two i'm completely satisfied

      Mr Brian Rhodes, 31st July 2018

    • Friendly + Knowledgeable

      Mrs Barbara Rodway, 31st July 2018

    • Keith Motors Select staff were good because the staff are very helpful and overall the garage is impressive, but I am dis-satisfied, that the Air con was not working , the passenger front tyre, is badly worn and was painted over when I bought the car , one of the wing mirrors does not close inwards, and I have a problem with smearing on the windscreen from the wipers. I have reported all of this and the car is being collected, this week by yourselves. I did advise staff when I returned the car for air con to be fixed about the windscreen but the member of staff denied my request the smear is visible, so I have requested this again.

      Ms Julie Gardner, 30th July 2018

    • Excellent car presentation and selection. Salesperson very knowledgeable and listened to my requirements.

      Mr Barry Park, 27th July 2018

    • Ringwood main dealership seems very professional. The sales manager covered all our points.

      Mrs B, 24th July 2018

    • I'd endorse Keith Motors Christchurch because no query is to trivial, they sourced the vehicle we wanted from outside the area and ensured it was MOT'd and even put 2 new front tyres on before they handed it over and they have dealt with a couple of minor issues that arose since purchase. Top class service from friendly, polite, helpful staff.

      Mr David L, 22nd July 2018

    • I was pleased with Keith Motors Verwood and would recommend them because they are very professional, friendly and courteous

      Mr Philip Quinlan, 15th July 2018

    • I'd recommend Keith Motors Select to a friend because they were very good and made sure that my vehicle was to my satisfaction

      Mr Michael Payne, 14th July 2018

    • Very professional + very helpful

      Mrs Irene Milford, 13th July 2018

    • I was pleased with Keith Motors Ringwood and would recommend them because the service I received was above and beyond what I expected. Gary was very helpful and I was very happy to deal with him. I will definitely be returning providing Gary is still there!. In general a great garage with exceptional staff.

      Miss Amanda Watts, 13th July 2018

    • The experience at Keith Motors Christchurch was good because they are friendly, helpful nothing is to much trouble overall excellent service.

      Mr Melvyn King, 12th July 2018

    • Keith motors found me a car via a their system. I got a clean good as new car for hundreds less than a brand new one.

      Dr David Badham, 12th July 2018

    • I'd recommend Keith Motors Select because we were treated with complete friendliness and professionalism.

      Mr Peter Hodges, 10th July 2018

    • I'd recommend Keith Motors Christchurch to anyone because the sales person was not pushy but was very understanding of what we were looking for and endeavoured to meet our requirements.

      Mr Colin Clark, 10th July 2018

    • My experience at Keith Motors Ringwood was memorable because both the guys I dealt with , were very professional and ensured I was totally happy with my new car I purchased.

      Mrs Jennifer Joy, 10th July 2018

    • Keith Motors Christchurch were helpful because in general they are a friendly and efficient firm.

      Mr Mervyn Allison, 10th July 2018

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    KEITH MOTORS CELEBRATING 65 YEARS OF FAMILY SERVICE

    Keith Motors (Christchurch) Ltd, Lyndhurst Rd, Christchurch, Dorset BH23 4SB. Registered Number 791927. VAT Number 580198229

    Keith Motors (Christchurch) Limited is an appointed representative of ITC Compliance Limited which is authorised and regulated by the Financial Conduct Authority (their registration number is 313486). Permitted activities include advising on and arranging general insurance contracts and acting as a credit broker not a lender. We can introduce you to a limited number of finance providers and may receive a commission from them for the introduction. All finance applications are subject to status, terms and conditions apply, UK residents only, 18s or over, Guarantees may be required.