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  • Terms and Conditions

    Deposit: 1. The deposit referred to on the order form having been paid upon the place of this order the balance payable hereunder (or, as the case may be, the sum required to complete any deposit to a Finance Company) is to be paid prior to delivery. Payment shall be made in cash unless the Seller agrees otherwise.

    Deliver: 2. Delivery is to be taken at the Seller's place of business within seven days of notification to the Retail Customer that the vehicle is ready for delivery. The vehicle and other articles in this Schedule are called "the accessories") will remain the property of the Seller until the price has been discharged in full. A cheque given by the Retail Customer in payment shall not be treated as a discharge until the same has been cleared and the allowance relating to any vehicle agreed to be taken in part exchange (hereinafter called the "Exchange Vehicle") shall not be treated as a discharge unless legal title in the Exchange Vehicle is vested in the Retail Customer or a Finance Company's interest therein fully disclosed in the part exchange section of the order.

    Delay in delivery: 3. The Seller will use his best endeavours to secure delivery of the vehicle and the accessories on the desired delivery date or dates but shall be under no Delivery: liability whatsoever for loss occasioned by delay in delivery arising out of any cause beyond the control of the Seller.

    Forfeiture of Deposit: 4. If the Retail Customer shall fail to take and pay for the vehicle and accessories within 7 days of notification as aforesaid the Seller shall be at liberty to treat the contract as repudiated by the Retail Customer and at his option to retain the said deposit or part thereof without prejudice to the Seller's right to recover from the Retail Customer by way of damages any losses or expense which the Seller may suffer or incur by reason of the Retail Customer's default and the Seller shall be entitled to dispose of the vehicle and the accessories as he shall think fit and shall not be under any liability to account the Retail Customer for the price received therefore or for the said deposit.

    Tax Changes: 5. If after the date of this contract and before delivery to the Retail Customer there shall be any alteration in the amount of any Taxes payable in respect of the vehicle or any of the accessories or the sale thereof, the Seller shall give notice of any such alteration to the Retail Customer and:
    (a) In the event that any such alteration is an increase the Retail Customer may cancel this contract by counter notice in writing within seven days of receipt of the Seller's notice, and when such notice is received by the Seller the deposit paid hereunder by the Retail Customer shall be returnable in full. If the Retail Customer does not give such counter notice the retail price on the order form shall be deemed to be increased by the amount of such increase and this contract shall remain in full force and effect.
    (b) In the event of any such alteration is a reduction the price stated in the order form shall be reduced by the amount of such reduction.

    Price Changes 6. (a) The Retail Customer's order for a new Ford vehicle(s) is protected against the effect of manufacturer price changes, subject to the provisions of Ford's Customer Order Price Protection Plan, full details of which are available from the Seller. The following shall apply in the event that the provisions of Ford's Customer Order Price protection Plan are not met: (b) If after the date of this contract and before delivery to the Retail Customer there shall be an increase in Ford's recommended retail price (exclusive of any appropriate taxes) the Seller shall be entitled to give notice of the amount of such increase to the Retail Customer who in such event may cancel this contract by counter notice in writing within seven days of receipt of the Seller's notice, and when such notice is received by the Seller the deposit paid hereunder by the Retail Customer shall be returnable in full. If the Retail Customer does not give such counter notice the retail price in the order form shall be deemed to be increased by the amount of such increase and this contract shall remain in full force and effect.

    Change Model or specification 7. (a) If the Seller shall be unable to supply a vehicle of the model specified in the order form by reasons of Ford ceasing after the date of this contract to produce or accept orders for vehicles of that model he shall give notice thereof in writing to the Retail Customer whereupon the Retail Customer shall have the right to be exercised by notice in writing to the Seller within seven days thereafter to require this contract to be amended by substituting in the order form in place of the model and the price therefore therein specified, another model then currently produced by Ford at such price (not exceeding Ford's then current recommended retail price of such model) as is currently quoted by the Seller for such model.

    If the Retail Customer shall give to the Seller such notice as foresaid this contract shall be amended accordingly and shall continue in full force and effect as so amended, any necessary adjustments to the amount of the deposit being made between the parties. In the event of the Retail Customer failing to give such notice as foresaid in the time specified above the Seller will return to the Retail Customer the amount of the deposit and this contract shall forthwith determine and become null and void without any liability whatsoever on the part of the Seller.

    Trading in: 8. Where the Seller agrees to allow part of the price of the vehicle to be met by part exchange the Exchange Vehicle shall be delivered and accepted upon the following conditions:
    (a) That, after examination by the Seller, it shall be delivered in the same condition as and when so examined fair wear and excepted.
    (b) That where the Exchange vehicle is the subject of a deferred payment agreement the Seller shall be entitled to make any such payment to the Finance Company as will with consent of that Company, finally discharge such agreement and the allowance shall be reduced by the amounts paid, and
    (c) That if this contract shall be cancelled for any reason after the Exchange Vehicle has been delivered to the Seller and the Seller shall have sold the same the Retail Customer shall (as the case may be) be entitled to the profit or bear the loss on such sale (after due allowance for the Seller's reasonable handling expenses).
    (d) That if the Retail Customer arranges for the vehicle and accessories to be bought by a Finance Company, the Seller will buy the Exchange Vehicle at a price equal to the agreed allowance (subject to (a) (b) and (c) above) and be accountable to the Finance Company for the said price and any deposit paid hereunder.

    Changes in Exchange Vehicles Value: 9. If between the date of the contract and the date of delivery of the vehicle and accessories to the Retail Customer there shall be any significant changes in the Exchange value of the Exchange Vehicle by reason of:
    (a) a change in the market price of new vehicles or
    (b) a change in the rate of any relevant taxes or
    (c) a change in statutory provisions regarding Hire Purchase, Credit Sale, Conditional Sale or
    (d) any other financial measures enacted or announced by H. M. Government
    then the agreed allowance stated in the order form shall not be binding on either party and the Seller shall not be bound to purchase and the Retail Customer shall not be bound to sell the Exchange Vehicle identified therein unless a revised allowance shall have been agreed, in addition, the Retail Customer shall not be bound to purchase and the Seller shall not be bound to sell the new vehicle identified in the order form unless a revised allowance for the Exchange Vehicle shall have been agreed.

    Undertaking: Retail Customers rights: 10. Nothing in the New Vehicle Warranty detracts from the rights of the Retail Customer under this contract nor does the New Vehicle Warranty restrict the remedies available to the Retail Customer under this contract. Notices: 11. Any notice given hereunder may be served personally or be left at the last known residence or place of business of the person to whom it is addressed, or may be sent by first class post, in which case notice shall be deemed to have been received on the first working day after posting. Authority of Seller: 12. Neither Seller nor any servant, employee or other person, for whose acts he may be responsible has any authority or right to bind Keith Motors or to assume any obligation express or implied upon its behalf.

    Dispute Resolution:
    {a} Dispute resolution/ Jurisdiction
    {b} In the event of a complaint or dispute of any kind our complaints handling procedure is available from us on request.
    {c} Where your complaint cannot be resolved, once you have exhausted our internal process, Keith Motors Ltd will participate in Alternative Dispute Resolution. You may refer the dispute to the following ADR provider,
    {d} Where your complaint does not relate to a financial service: Motor Codes. For details of this service you can contact them at: Motor Codes Ltd, 71 Great Peter Street, London, SW1P 2BN. Tel: 0207 2351651. www.motorcodes.co.uk
    {e} Where your complaint relates to Financial services, the Financial Ombudsman Service. This service is free to use. Their consumer helpline is available on 0800 023 4 567 or 0300 123 9 123 or you can visit their website at www.financial-ombudsman.org.uk, email them at complaint.info@financial-ombudsman.org.uk or write to the Financial Ombudsman Service, Exchange Tower, London E14 9SR.
    {f} Where any dispute cannot be resolved through ADR, this Purchase Order and Contract shall be governed by and construed in accordance with the laws of England and Wales and shall be subject to the exclusive jurisdiction of the English Courts.

    Terms and Conditions for Distance sales as Regulated by – The Consumer Protection (distance Selling) Regulations 2000, Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

    1.0 This agreement is Between Keith Motors (herein afterwards known as ‘We/Us’) And a retail consumer (herein afterwards known as ‘you’)
    2.0 We trade as Keith Motors Limited, Lyndhurst Road, Christchurch, BH23 4SB (01425)271371
    3.0 We require full payment in advance of the vehicle being released to you.
    4.0 The car you have agreed to purchase with its full details is on the attached order form.
    5.0 The agreed price is full and final and includes all taxes where applicable and will remain valid for a period of 14 days from the date of the order form.
    6.0 Any delivery costs will have already been agreed with you and will be clearly stated on the order form.
    7.0 If you are collecting the vehicle from our site payment can be made with all major debit cards. Payment by credit cards (excluding AMEX) will also be accepted subject to a 2% card handling surcharge.
    8.0 If, and only if, the Customer has acted as a Consumer, where this Agreement has been completed away from our business premises and/or without any face to face contact between us and you; or anyone acting on your or our respective behalf, you may give notice to cancel this Agreement within 14 days without giving any reason.
    9.0 This cancellation period will expire 14 days after the day on which you, or a third party on your behalf, takes delivery or otherwise acquires physical possession of the Goods. To exercise this right to cancel, you must inform us of your decision to cancel this Agreement in writing by clear statement (e.g. a letter sent by post, fax or email) to our address as set out overleaf.
    10.0 To meet the cancellation deadline, it is sufficient for you to send your communication confirming your exercise of the right to cancel before the cancellation period has expired.
    11.0 If you cancel this Agreement, we will reimburse to you all payments received from you under this Agreement, without undue delay, and not later than:-
    12.0 14 days after the day on which we receive the Goods back; or
    13.0 (if earlier) 14 days after the day you provide evidence that you have returned the Goods; or
    14.0 If there were no Goods supplied, 14 days after the day on which we are informed about your decision to cancel this Agreement.
    15.0 We will make the reimbursement using the same means of payment as you have used for the initial transaction, unless you have expressly agreed otherwise, but in any event you will not incur any fees as a result of the reimbursement.
    16.0 We may withhold reimbursement until we have received the Goods back or you have sent evidence of having sent back the Goods to us, whichever is the earliest. You should send back the Goods or deliver them back to us at the address shown above, without undue delay and in any event not later than 14 days after the day on which you communicate your cancellation of this Agreement to us.
    17.0 This deadline is met if you send back the Goods before the period of 14 days has expired. We will require that you bear the cost of returning the Goods to us.
    18.0 You must take reasonable care of the Goods whilst they are in your possession. You will be responsible for any loss or damage from when they are delivered to you until when they are returned to us.
    19.0 You are liable for any diminished value of the Goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the Goods.
    20.0 In order for you to fully inspect the goods we will apply a mileage limit of 100 (One Hundred) miles in addition to the mileage stated on the order form and all mileage above this amount will be chargeable and payable by you at a rate of £1.00 per mile which will be deducted from your reimbursement should you exercise your right to cancel.

    21.0 Full terms and conditions of sale and return will be made available to you prior to entering in a contract to purchase a vehicle with ourselves.

    Read what our customers have to say

      We have been rated 4.66 out of 5 based on 252 ratings.


    • My experience at Keith Motors Verwood was memorable because I live just around the corner from your Christchurch branch and have been looking regularly at the cars whilst walking the dog but couldn't seem to find what I wanted. My wife wanted to go shopping in Verwood and on our way home we noticed Keith Motors and actually just popped in on the off chance and were pleasantly surprised to find a car that we had been looking for! Ryan was very helpful and we took the car for a test drive, we decided very quickly that we would like to trade in our Kuga and upgrade to our new one which we collected approximately 10 days later as we just about to go on a week's holiday. We havehhave had only one issue since buying the car, which was a strange noise when the car was driving slowly, we took it straight to our Keith Motors around the hi corner and they diagnosed a tyre problem having put it on the ramps, they are currently waiting for the tyres to be delivered.

      Mr Terry Curtis, 16th April 2018

    • I had a great experience at Keith Motors Select because I found just what I was looking for.

      Miss Toni Fryer, 15th April 2018

    • I was happy with the service at Keith Motors Select because the service i was given left me completely satisfied and could not ask for anything more.

      Mr Jack Boulton, 15th April 2018

    • I'd endorse Keith Motors Select because of the quality of service and vehicles available

      Miss Sandra Cool, 13th April 2018

    • Thanks Paul

      Mr Harvey Austin, 12th April 2018

    • Keith Motors Select were freindly & helpful & had a small problem after I got the car home , but this was sorted out without any problems.

      Mrs Julie Bayliss, 12th April 2018

    • I'd recommend Keith Motors Verwood because we had excellent service overall. We felt like important customers and nothing was too much trouble. We would highly recommend!

      Miss Katie F, 10th April 2018

    • I'd definitely recommend Keith Motors Christchurch to friends and family because a good no. Of cars available

      Mr Trevor R, 9th April 2018

    • Keith Motors Christchurch staff were good because they are knowledgeable and helpful, but not pushy!

      Mrs Lynda Holmes, 9th April 2018

    • The experience at Keith Motors Christchurch was fantastic because the face to face contact was excellent and very friendly.

      Mr Michael Underhill, 7th April 2018

    • I have dealt with the company for the past 18 years and have always been satisfied with the service and the polite and friendly staff.

      Mrs Sylivia Field, 6th April 2018

    • I'd recommend Keith Motors Christchurch to anyone because the service was excellent

      Mr Chris Cooper, 6th April 2018

    • I'd recommend Keith Motors Ringwood to a friend because all our discussiuns & questions were aswered on a level we felt confident of understanding - Gary was very patiant & happy to answer our queries!

      Mr Brian Groves, 6th April 2018

    • The experience at Keith Motors Christchurch was fantastic because although a Ford main dealer, they are a small family firm and it shows in every way. The scale of everything was comfortable and all the staff seem to work together to deliver what you as the customer want.

      Mrs H, 6th April 2018

    • I had a great experience at Keith Motors Christchurch because they had what I wanted. Jon spent time to talk through what was available. We do not live locally but had to travel for 2 hours for a test drive and again to collect the car. . The layout of the cars attracted us in as we drove past when visiting the area.

      Mr L, 6th April 2018

    • I would recommend Keith Motors Christchurch to friends and family because there was a wide choice of cars within my budget, the sales executive could not have been more helpful until I finally made a choice of vehicle to buy.

      Mrs Sophie Bonsor, 6th April 2018

    • I'd endorse Keith Motors Christchurch because felt comfortable with sales staff and sevice dept

      Mr Jeffery Boote, 6th April 2018

    • I'd definitely recommend Keith Motors Christchurch to friends and family because friendly honest service, no hard selling.

      Mrs O'Callahan, 6th April 2018

    • I was pleased with Keith Motors Verwood and would recommend them because brilliant friendly service, Outstanding from start to finish. Thank you.

      Mrs Paula Long, 27th March 2018

    • The salesperson was very good and not pushy. Everything was explained in English and we could understand what was being said to us, very good..

      Mr Brian Cummings, 26th March 2018

    • I'd suggest Keith Motors Verwood to a friend because Service. Satisfaction

      Mr Douglas McKie, 19th March 2018

    • I had a great experience at Keith Motors Christchurch because the sales team are always friendly and very helpful

      Mr Aaron Small, 18th March 2018

    • My experience at Keith Motors Verwood was positive because they have maintained the good, friendly, helpful service that I have experienced in dealing with the garage for the past 26 years.

      Mrs H, 16th March 2018

    • I had a great experience at Keith Motors Christchurch because they are a honest and friendly dealer

      Mr Christopher Bennett, 16th March 2018

    • Keith Motors Christchurch were helpful because they left no stone unturned in the pursuit of customer happiness. Best customer service I have ever had. Brilliant . Thank you.

      Mr Mark Hutton, 16th March 2018

    • I'd endorse Keith Motors Christchurch because they helped us to find the finance package to suit us. They were super helpful and friendly and could not have done more for us.

      Mrs Palmer, 15th March 2018

    • Keith Motors Christchurch were great because the salesman was not pushy but very friendly and helpful

      Mr Alan Emms, 15th March 2018

    • My experience at Keith Motors Christchurch was memorable because the staff were knowledgeable, courteous and helpful. I did not feel pressured and as a woman on her own I was treated professionally. The selection of cars was good and the service at point of sales was excellent. Thank you to all concerned, especially my salesperson, Sam.

      Mrs D, 15th March 2018

    • My experience at Keith Motors Verwood was memorable because it was friendly, unpressured and informative. Ryan, the salesperson, was fantastic and although the car was a used Focus, it had been looked after by them from new and was in immaculate condition. I would be very happy to buy another car from Keith motors and they make a lovely cup of coffee.

      Miss Geraldine Deacon, 15th March 2018

    • I had a great experience at Keith Motors Christchurch because all the staff were incredibly knowledgeable and helpful, especially Luke. This meant that I bought the car that was suitable for my needs and budget. They offered a great trade in price on my old car and added upgrades as requested before collection. The whole process was seamless and fuss free. Thank you everyone at Keith Motors....

      Mrs B, 15th March 2018

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    KEITH MOTORS CELEBRATING 65 YEARS OF FAMILY SERVICE

    Keith Motors (Christchurch) Ltd, Lyndhurst Rd, Christchurch, Dorset BH23 4SB. Registered Number 791927. VAT Number 580198229

    Keith Motors (Christchurch) Limited is an appointed representative of ITC Compliance Limited which is authorised and regulated by the Financial Conduct Authority (their registration number is 313486). Permitted activities include advising on and arranging general insurance contracts and acting as a credit broker not a lender. We can introduce you to a limited number of finance providers and may receive a commission from them for the introduction. All finance applications are subject to status, terms and conditions apply, UK residents only, 18s or over, Guarantees may be required.