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  • Terms and Conditions

    Deposit: 1. The deposit referred to on the order form having been paid upon the place of this order the balance payable hereunder (or, as the case may be, the sum required to complete any deposit to a Finance Company) is to be paid prior to delivery. Payment shall be made in cash unless the Seller agrees otherwise.

    Deliver: 2. Delivery is to be taken at the Seller's place of business within seven days of notification to the Retail Customer that the vehicle is ready for delivery. The vehicle and other articles in this Schedule are called "the accessories") will remain the property of the Seller until the price has been discharged in full. A cheque given by the Retail Customer in payment shall not be treated as a discharge until the same has been cleared and the allowance relating to any vehicle agreed to be taken in part exchange (hereinafter called the "Exchange Vehicle") shall not be treated as a discharge unless legal title in the Exchange Vehicle is vested in the Retail Customer or a Finance Company's interest therein fully disclosed in the part exchange section of the order.

    Delay in delivery: 3. The Seller will use his best endeavours to secure delivery of the vehicle and the accessories on the desired delivery date or dates but shall be under no Delivery: liability whatsoever for loss occasioned by delay in delivery arising out of any cause beyond the control of the Seller.

    Forfeiture of Deposit: 4. If the Retail Customer shall fail to take and pay for the vehicle and accessories within 7 days of notification as aforesaid the Seller shall be at liberty to treat the contract as repudiated by the Retail Customer and at his option to retain the said deposit or part thereof without prejudice to the Seller's right to recover from the Retail Customer by way of damages any losses or expense which the Seller may suffer or incur by reason of the Retail Customer's default and the Seller shall be entitled to dispose of the vehicle and the accessories as he shall think fit and shall not be under any liability to account the Retail Customer for the price received therefore or for the said deposit.

    Tax Changes: 5. If after the date of this contract and before delivery to the Retail Customer there shall be any alteration in the amount of any Taxes payable in respect of the vehicle or any of the accessories or the sale thereof, the Seller shall give notice of any such alteration to the Retail Customer and:
    (a) In the event that any such alteration is an increase the Retail Customer may cancel this contract by counter notice in writing within seven days of receipt of the Seller's notice, and when such notice is received by the Seller the deposit paid hereunder by the Retail Customer shall be returnable in full. If the Retail Customer does not give such counter notice the retail price on the order form shall be deemed to be increased by the amount of such increase and this contract shall remain in full force and effect.
    (b) In the event of any such alteration is a reduction the price stated in the order form shall be reduced by the amount of such reduction.

    Price Changes 6. (a) The Retail Customer's order for a new Ford vehicle(s) is protected against the effect of manufacturer price changes, subject to the provisions of Ford's Customer Order Price Protection Plan, full details of which are available from the Seller. The following shall apply in the event that the provisions of Ford's Customer Order Price protection Plan are not met: (b) If after the date of this contract and before delivery to the Retail Customer there shall be an increase in Ford's recommended retail price (exclusive of any appropriate taxes) the Seller shall be entitled to give notice of the amount of such increase to the Retail Customer who in such event may cancel this contract by counter notice in writing within seven days of receipt of the Seller's notice, and when such notice is received by the Seller the deposit paid hereunder by the Retail Customer shall be returnable in full. If the Retail Customer does not give such counter notice the retail price in the order form shall be deemed to be increased by the amount of such increase and this contract shall remain in full force and effect.

    Change Model or specification 7. (a) If the Seller shall be unable to supply a vehicle of the model specified in the order form by reasons of Ford ceasing after the date of this contract to produce or accept orders for vehicles of that model he shall give notice thereof in writing to the Retail Customer whereupon the Retail Customer shall have the right to be exercised by notice in writing to the Seller within seven days thereafter to require this contract to be amended by substituting in the order form in place of the model and the price therefore therein specified, another model then currently produced by Ford at such price (not exceeding Ford's then current recommended retail price of such model) as is currently quoted by the Seller for such model.

    If the Retail Customer shall give to the Seller such notice as foresaid this contract shall be amended accordingly and shall continue in full force and effect as so amended, any necessary adjustments to the amount of the deposit being made between the parties. In the event of the Retail Customer failing to give such notice as foresaid in the time specified above the Seller will return to the Retail Customer the amount of the deposit and this contract shall forthwith determine and become null and void without any liability whatsoever on the part of the Seller.

    Trading in: 8. Where the Seller agrees to allow part of the price of the vehicle to be met by part exchange the Exchange Vehicle shall be delivered and accepted upon the following conditions:
    (a) That, after examination by the Seller, it shall be delivered in the same condition as and when so examined fair wear and excepted.
    (b) That where the Exchange vehicle is the subject of a deferred payment agreement the Seller shall be entitled to make any such payment to the Finance Company as will with consent of that Company, finally discharge such agreement and the allowance shall be reduced by the amounts paid, and
    (c) That if this contract shall be cancelled for any reason after the Exchange Vehicle has been delivered to the Seller and the Seller shall have sold the same the Retail Customer shall (as the case may be) be entitled to the profit or bear the loss on such sale (after due allowance for the Seller's reasonable handling expenses).
    (d) That if the Retail Customer arranges for the vehicle and accessories to be bought by a Finance Company, the Seller will buy the Exchange Vehicle at a price equal to the agreed allowance (subject to (a) (b) and (c) above) and be accountable to the Finance Company for the said price and any deposit paid hereunder.

    Changes in Exchange Vehicles Value: 9. If between the date of the contract and the date of delivery of the vehicle and accessories to the Retail Customer there shall be any significant changes in the Exchange value of the Exchange Vehicle by reason of:
    (a) a change in the market price of new vehicles or
    (b) a change in the rate of any relevant taxes or
    (c) a change in statutory provisions regarding Hire Purchase, Credit Sale, Conditional Sale or
    (d) any other financial measures enacted or announced by H. M. Government
    then the agreed allowance stated in the order form shall not be binding on either party and the Seller shall not be bound to purchase and the Retail Customer shall not be bound to sell the Exchange Vehicle identified therein unless a revised allowance shall have been agreed, in addition, the Retail Customer shall not be bound to purchase and the Seller shall not be bound to sell the new vehicle identified in the order form unless a revised allowance for the Exchange Vehicle shall have been agreed.

    Undertaking: Retail Customers rights: 10. Nothing in the New Vehicle Warranty detracts from the rights of the Retail Customer under this contract nor does the New Vehicle Warranty restrict the remedies available to the Retail Customer under this contract. Notices: 11. Any notice given hereunder may be served personally or be left at the last known residence or place of business of the person to whom it is addressed, or may be sent by first class post, in which case notice shall be deemed to have been received on the first working day after posting. Authority of Seller: 12. Neither Seller nor any servant, employee or other person, for whose acts he may be responsible has any authority or right to bind Keith Motors or to assume any obligation express or implied upon its behalf.

    Dispute Resolution:
    {a} Dispute resolution/ Jurisdiction
    {b} In the event of a complaint or dispute of any kind our complaints handling procedure is available from us on request.
    {c} Where your complaint cannot be resolved, once you have exhausted our internal process, Keith Motors Ltd will participate in Alternative Dispute Resolution. You may refer the dispute to the following ADR provider,
    {d} Where your complaint does not relate to a financial service: Motor Codes. For details of this service you can contact them at: Motor Codes Ltd, 71 Great Peter Street, London, SW1P 2BN. Tel: 0207 2351651. www.motorcodes.co.uk
    {e} Where your complaint relates to Financial services, the Financial Ombudsman Service. This service is free to use. Their consumer helpline is available on 0800 023 4 567 or 0300 123 9 123 or you can visit their website at www.financial-ombudsman.org.uk, email them at complaint.info@financial-ombudsman.org.uk or write to the Financial Ombudsman Service, Exchange Tower, London E14 9SR.
    {f} Where any dispute cannot be resolved through ADR, this Purchase Order and Contract shall be governed by and construed in accordance with the laws of England and Wales and shall be subject to the exclusive jurisdiction of the English Courts.

    Terms and Conditions for Distance sales as Regulated by – The Consumer Protection (distance Selling) Regulations 2000, Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

    1.0 This agreement is Between Keith Motors (herein afterwards known as ‘We/Us’) And a retail consumer (herein afterwards known as ‘you’)
    2.0 We trade as Keith Motors Limited, Lyndhurst Road, Christchurch, BH23 4SB (01425)271371
    3.0 We require full payment in advance of the vehicle being released to you.
    4.0 The car you have agreed to purchase with its full details is on the attached order form.
    5.0 The agreed price is full and final and includes all taxes where applicable and will remain valid for a period of 14 days from the date of the order form.
    6.0 Any delivery costs will have already been agreed with you and will be clearly stated on the order form.
    7.0 If, and only if, the Customer has acted as a Consumer, where this Agreement has been completed away from our business premises and/or without any face to face contact between us and you; or anyone acting on your or our respective behalf, you may give notice to cancel this Agreement within 14 days without giving any reason.
    8.0 This cancellation period will expire 14 days after the day on which you, or a third party on your behalf, takes delivery or otherwise acquires physical possession of the Goods. To exercise this right to cancel, you must inform us of your decision to cancel this Agreement in writing by clear statement (e.g. a letter sent by post, fax or email) to our address as set out overleaf.
    9.0 To meet the cancellation deadline, it is sufficient for you to send your communication confirming your exercise of the right to cancel before the cancellation period has expired.
    10.0 If you cancel this Agreement, we will reimburse to you all payments received from you under this Agreement, without undue delay, and not later than:-
    11.0 14 days after the day on which we receive the Goods back; or
    12.0 (if earlier) 14 days after the day you provide evidence that you have returned the Goods; or
    13.0 If there were no Goods supplied, 14 days after the day on which we are informed about your decision to cancel this Agreement.
    14.0 We will make the reimbursement using the same means of payment as you have used for the initial transaction, unless you have expressly agreed otherwise, but in any event you will not incur any fees as a result of the reimbursement.
    15.0 We may withhold reimbursement until we have received the Goods back or you have sent evidence of having sent back the Goods to us, whichever is the earliest. You should send back the Goods or deliver them back to us at the address shown above, without undue delay and in any event not later than 14 days after the day on which you communicate your cancellation of this Agreement to us.
    16.0 This deadline is met if you send back the Goods before the period of 14 days has expired. We will require that you bear the cost of returning the Goods to us.
    17.0 You must take reasonable care of the Goods whilst they are in your possession. You will be responsible for any loss or damage from when they are delivered to you until when they are returned to us.
    18.0 You are liable for any diminished value of the Goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the Goods.
    19.0 In order for you to fully inspect the goods we will apply a mileage limit of 100 (One Hundred) miles in addition to the mileage stated on the order form and all mileage above this amount will be chargeable and payable by you at a rate of £1.00 per mile which will be deducted from your reimbursement should you exercise your right to cancel.

    20.0 Full terms and conditions of sale and return will be made available to you prior to entering in a contract to purchase a vehicle with ourselves.

    Read what our customers have to say

      We have been rated 4.61 out of 5 based on 515 ratings.


    • My experience at Keith Motors Christchurch was positive because , Haydon was a real nice person and we had quite a bit in common. I would like another lesson in some of the audio and phone I am still having problems with. Can you arrange?

      Mr Ken Lloyds, 6th December 2018

    • The experience at Keith Motors Select was good because, to start with, I was pleasantly surprised you were prepared to hold the car for a month, albeit in return for a deposit. I also found Mr Coleman helpful and informative, especially when advising me of the extent to which Keith Motors are prepared to go to to make the sales experience a satisfactory one. There are 3 or 4 small issues I have and it will be interesting to see how these are handled under the warranty but I have no reason to anticipate anything other than good service.

      Mr Ian Thurgood, 3rd December 2018

    • Keith Motors Ringwood staff were good because I received friendly and efficient service and secured the exact car I wanted at a great price.

      Mr Robert Hodges, 3rd December 2018

    • My experience at Keith Motors Select was good because the salesman was great and I am very happy with the car.

      Mr Alistair Rayner, 2nd December 2018

    • I'd definitely recommend Keith Motors Select to friends and family because They had the car I wanted - at a reasonable price and with a good warranty -they were very professional in approach

      Mr James, 1st December 2018

    • I'd definitely recommend Keith Motors Verwood to friends and family because the car was what I was after and so far seems in good order

      Mrs Alida Jones, 1st December 2018

    • The experience at Keith Motors Christchurch was fantastic because there is lots to choose from and you are not pushed towards any car they want to sell but more what you are after. Overall great staff and great service, I have used Keith motors for the last 9 years for mot, service, and buying 2 cars, defiantly recommend

      Miss S, 30th November 2018

    • Keith Motors Christchurch were really helpful and I'd recommend them because Jon House was fantastic -very helpful and not pushy at all. Have a problem with the parking sensors on the car since pick up and he has been attentive in communicating about the problem since I mentioned it.

      Mr Adam Hambrook, 30th November 2018

    • I was happy with the service at Keith Motors Christchurch because they were friendly, approachable and understood my needs.

      Mr Shaun Newport, 30th November 2018

    • Keith Motors Christchurch were great because they serviced my last car 14 years and they had some good cars for sale.

      Mr Andy Blank, 28th November 2018

    • I'd suggest Keith Motors Christchurch to a friend because the service they offer is honest friendly and professional. Our salesman Sam had fantastic knowledge about the car we purchased and answered all our queries.

      Mrs Susan Knight, 27th November 2018

    • I'd recommend Keith Motors Christchurch because they were very professional

      Mrs Voller, 27th November 2018

    • I'd endorse Keith Motors Christchurch because they were friendly and professional and not at all pushy. They really listened to what I wanted.

      Miss G, 27th November 2018

    • The experience at Keith Motors Christchurch was fantastic because I can go back and ask questions if need be. Complete confidence in car not back street dealer

      Mrs Natalie Myles, 27th November 2018

    • Keith Motors Christchurch were helpful because some months ago I rang round Ford dealers in the area, to find a Ford Mondeo to a specification. Keith Motors were the only dealer to promise to contact me if and when a car became available. They kept their promise.

      Mrs Madeline Farmer, 27th November 2018

    • The experience at Keith Motors Verwood was great because of the highly professional and friendly service. No hard sell.

      Mr John Morris, 27th November 2018

    • Keith Motors Christchurch were great because efficient service, pleasant people, great car

      Mrs M, 27th November 2018

    • I'd recommend Keith Motors Verwood to a friend because I have purchased a great new car, and staff have been very helpful.

      Mrs C, 27th November 2018

    • I'd suggest Keith Motors Select to a friend because the team are knowledgeable, helpful and really went the extra mile to assist me. Some car dealerships focus far too much on sales but Keith Motors seem to firmly put customer service at the heart of all they do

      Mr David Stephens, 27th November 2018

    • The cars displayed were all clean and tidy The salesman ,Ben was attentive and very helpful. Finally I am very happy with the vehicle I purchased.

      Mr John Forster, 22nd October 2018

    • I do not live locally to Keith Motors Christchurch. Approx. 3 years I was on the Motorway driving to the coast and had a problem with my Kuga of that time. On arrival at my destination I started looking for a local Ford agent and found my way to Keith Motors where I found them to be very helpful. My own local Ford agent, from whom I had purchased my car, had unfortunately closed and so when the next service was due I took my car to Keith Motors. Everything went well and on the strength of that my wife decided to have her car serviced there as well. We have, for the last 3 years had our cars serviced at Keith Motors without problem. I'd recommend them to all.

      Mr B, 16th October 2018

    • Keith Motors Select were fantastic because they are fair and honest as well as very reasonable

      Mr Maurice Barnett, 15th October 2018

    • My experience at Keith Motors Select was positive because good sales guy. Car was serviced and MOT'd and had cam belt and water pump changed for me when I bought it because sales guy checked the service history and it was due.

      Mr P, 15th October 2018

    • I'd definitely recommend Keith Motors Christchurch to friends and family because the salesnan, Sam, really listened to my needs and narrowed it down to a couple of cars to try and talked through the benefits of both. After a test drive and purchase of my car he did everything possible to deliver it to me on a convenient day. The car looked brand new on delivery and Sam made sure that I could use all the media features and controls.

      Mrs Kay Stead, 14th October 2018

    • The staff at Keith Motors Verwood were good because I know all the staff there and they go out of their way to help me, whether it relates to servicing or buying a car. Earlier this year I had a lot of work done on a previous car to get it through the MOT. However, it failed on emissions, which was unexpected. Ford did not charge me for the work. I am very grateful for this and consider them to give a very good and caring service.

      Mrs Angela Oliver, 14th October 2018

    • I would recommend Keith Motors Select to friends and family because as they always aim to please

      Mr Kevin Gilbert, 14th October 2018

    • I'd endorse Keith Motors Christchurch because Ryan was very open and placed no pressure on me to buy. I found him to be honest and helpful throughout the process. The car was presented well and I was allowed to take it out on a test drive, and it was that sold the car to me. Susequently there was one minor problem which Keith Motors are in the process of sorting out and any delay has not been their fault and I would like to praise Colin and staff for the way that they have dealt with this and managing to solve the problem and bring it to a successful conclusion. I have already recommended Keith Motors in my conversations with my acquaintances especially for the way that they have attended to me and the way that they have stuck with the problem. There is one other person I would like to praise and that is the telephone receptionist, she comes over as having a truly lovely personality and I can say that her cheerful and welcoming answers on the phone are more than acceptable and encouraging. Well done Keith Motors.

      Mr John Bright, 13th October 2018

    • I'd definitely recommend Keith Motors Christchurch because they extremely helpful they didn't pressure you for a sale , we had a number of test drives with Ben who is an excellent salesman. Very happy with our trade in and sale.

      Mr Rowland Collis, 13th October 2018

    • I'd recommend Keith Motors Christchurch because Hayden Morton-Taylor was extremely helpful pre sale, during the sale and post sale. He is the reason we bought Ford rather than VW or Mini.

      Mrs T, 11th October 2018

    • I'd definitely recommend Keith Motors Verwood to friends and family because the service I received was good. Very helpful and approachable staff. Didn't feel pressurised into a purchase or agreement

      Mrs Janet Hooper, 10th October 2018

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    KEITH MOTORS CELEBRATING 65 YEARS OF FAMILY SERVICE

    Keith Motors (Christchurch) Ltd, Lyndhurst Rd, Christchurch, Dorset BH23 4SB. Registered Number 791927. VAT Number 580198229

    Keith Motors (Christchurch) Limited is an appointed representative of ITC Compliance Limited which is authorised and regulated by the Financial Conduct Authority (their registration number is 313486). Permitted activities include advising on and arranging general insurance contracts and acting as a credit broker not a lender. We can introduce you to a limited number of finance providers and may receive a commission from them for the introduction. All finance applications are subject to status, terms and conditions apply, UK residents only, 18s or over, Guarantees may be required.