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  • Terms and Conditions

    Deposit: 1. The deposit referred to on the order form having been paid upon the place of this order the balance payable hereunder (or, as the case may be, the sum required to complete any deposit to a Finance Company) is to be paid prior to delivery. Payment shall be made in cash unless the Seller agrees otherwise.

    Deliver: 2. Delivery is to be taken at the Seller's place of business within seven days of notification to the Retail Customer that the vehicle is ready for delivery. The vehicle and other articles in this Schedule are called "the accessories") will remain the property of the Seller until the price has been discharged in full. A cheque given by the Retail Customer in payment shall not be treated as a discharge until the same has been cleared and the allowance relating to any vehicle agreed to be taken in part exchange (hereinafter called the "Exchange Vehicle") shall not be treated as a discharge unless legal title in the Exchange Vehicle is vested in the Retail Customer or a Finance Company's interest therein fully disclosed in the part exchange section of the order.

    Delay in delivery: 3. The Seller will use his best endeavours to secure delivery of the vehicle and the accessories on the desired delivery date or dates but shall be under no Delivery: liability whatsoever for loss occasioned by delay in delivery arising out of any cause beyond the control of the Seller.

    Forfeiture of Deposit: 4. If the Retail Customer shall fail to take and pay for the vehicle and accessories within 7 days of notification as aforesaid the Seller shall be at liberty to treat the contract as repudiated by the Retail Customer and at his option to retain the said deposit or part thereof without prejudice to the Seller's right to recover from the Retail Customer by way of damages any losses or expense which the Seller may suffer or incur by reason of the Retail Customer's default and the Seller shall be entitled to dispose of the vehicle and the accessories as he shall think fit and shall not be under any liability to account the Retail Customer for the price received therefore or for the said deposit.

    Tax Changes: 5. If after the date of this contract and before delivery to the Retail Customer there shall be any alteration in the amount of any Taxes payable in respect of the vehicle or any of the accessories or the sale thereof, the Seller shall give notice of any such alteration to the Retail Customer and:
    (a) In the event that any such alteration is an increase the Retail Customer may cancel this contract by counter notice in writing within seven days of receipt of the Seller's notice, and when such notice is received by the Seller the deposit paid hereunder by the Retail Customer shall be returnable in full. If the Retail Customer does not give such counter notice the retail price on the order form shall be deemed to be increased by the amount of such increase and this contract shall remain in full force and effect.
    (b) In the event of any such alteration is a reduction the price stated in the order form shall be reduced by the amount of such reduction.

    Price Changes 6. (a) The Retail Customer's order for a new Ford vehicle(s) is protected against the effect of manufacturer price changes, subject to the provisions of Ford's Customer Order Price Protection Plan, full details of which are available from the Seller. The following shall apply in the event that the provisions of Ford's Customer Order Price protection Plan are not met: (b) If after the date of this contract and before delivery to the Retail Customer there shall be an increase in Ford's recommended retail price (exclusive of any appropriate taxes) the Seller shall be entitled to give notice of the amount of such increase to the Retail Customer who in such event may cancel this contract by counter notice in writing within seven days of receipt of the Seller's notice, and when such notice is received by the Seller the deposit paid hereunder by the Retail Customer shall be returnable in full. If the Retail Customer does not give such counter notice the retail price in the order form shall be deemed to be increased by the amount of such increase and this contract shall remain in full force and effect.

    Change Model or specification 7. (a) If the Seller shall be unable to supply a vehicle of the model specified in the order form by reasons of Ford ceasing after the date of this contract to produce or accept orders for vehicles of that model he shall give notice thereof in writing to the Retail Customer whereupon the Retail Customer shall have the right to be exercised by notice in writing to the Seller within seven days thereafter to require this contract to be amended by substituting in the order form in place of the model and the price therefore therein specified, another model then currently produced by Ford at such price (not exceeding Ford's then current recommended retail price of such model) as is currently quoted by the Seller for such model.

    If the Retail Customer shall give to the Seller such notice as foresaid this contract shall be amended accordingly and shall continue in full force and effect as so amended, any necessary adjustments to the amount of the deposit being made between the parties. In the event of the Retail Customer failing to give such notice as foresaid in the time specified above the Seller will return to the Retail Customer the amount of the deposit and this contract shall forthwith determine and become null and void without any liability whatsoever on the part of the Seller.

    Trading in: 8. Where the Seller agrees to allow part of the price of the vehicle to be met by part exchange the Exchange Vehicle shall be delivered and accepted upon the following conditions:
    (a) That, after examination by the Seller, it shall be delivered in the same condition as and when so examined fair wear and excepted.
    (b) That where the Exchange vehicle is the subject of a deferred payment agreement the Seller shall be entitled to make any such payment to the Finance Company as will with consent of that Company, finally discharge such agreement and the allowance shall be reduced by the amounts paid, and
    (c) That if this contract shall be cancelled for any reason after the Exchange Vehicle has been delivered to the Seller and the Seller shall have sold the same the Retail Customer shall (as the case may be) be entitled to the profit or bear the loss on such sale (after due allowance for the Seller's reasonable handling expenses).
    (d) That if the Retail Customer arranges for the vehicle and accessories to be bought by a Finance Company, the Seller will buy the Exchange Vehicle at a price equal to the agreed allowance (subject to (a) (b) and (c) above) and be accountable to the Finance Company for the said price and any deposit paid hereunder.

    Changes in Exchange Vehicles Value: 9. If between the date of the contract and the date of delivery of the vehicle and accessories to the Retail Customer there shall be any significant changes in the Exchange value of the Exchange Vehicle by reason of:
    (a) a change in the market price of new vehicles or
    (b) a change in the rate of any relevant taxes or
    (c) a change in statutory provisions regarding Hire Purchase, Credit Sale, Conditional Sale or
    (d) any other financial measures enacted or announced by H. M. Government
    then the agreed allowance stated in the order form shall not be binding on either party and the Seller shall not be bound to purchase and the Retail Customer shall not be bound to sell the Exchange Vehicle identified therein unless a revised allowance shall have been agreed, in addition, the Retail Customer shall not be bound to purchase and the Seller shall not be bound to sell the new vehicle identified in the order form unless a revised allowance for the Exchange Vehicle shall have been agreed.

    Undertaking: Retail Customers rights: 10. Nothing in the New Vehicle Warranty detracts from the rights of the Retail Customer under this contract nor does the New Vehicle Warranty restrict the remedies available to the Retail Customer under this contract. Notices: 11. Any notice given hereunder may be served personally or be left at the last known residence or place of business of the person to whom it is addressed, or may be sent by first class post, in which case notice shall be deemed to have been received on the first working day after posting. Authority of Seller: 12. Neither Seller nor any servant, employee or other person, for whose acts he may be responsible has any authority or right to bind Keith Motors or to assume any obligation express or implied upon its behalf.

    Dispute Resolution:
    {a} Dispute resolution/ Jurisdiction
    {b} In the event of a complaint or dispute of any kind our complaints handling procedure is available from us on request.
    {c} Where your complaint cannot be resolved, once you have exhausted our internal process, Keith Motors Ltd will participate in Alternative Dispute Resolution. You may refer the dispute to the following ADR provider,
    {d} Where your complaint does not relate to a financial service: Motor Codes. For details of this service you can contact them at: Motor Codes Ltd, 71 Great Peter Street, London, SW1P 2BN. Tel: 0207 2351651. www.motorcodes.co.uk
    {e} Where your complaint relates to Financial services, the Financial Ombudsman Service. This service is free to use. Their consumer helpline is available on 0800 023 4 567 or 0300 123 9 123 or you can visit their website at www.financial-ombudsman.org.uk, email them at complaint.info@financial-ombudsman.org.uk or write to the Financial Ombudsman Service, Exchange Tower, London E14 9SR.
    {f} Where any dispute cannot be resolved through ADR, this Purchase Order and Contract shall be governed by and construed in accordance with the laws of England and Wales and shall be subject to the exclusive jurisdiction of the English Courts.

    Terms and Conditions for Distance sales as Regulated by – The Consumer Protection (distance Selling) Regulations 2000, Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

    1.0 This agreement is Between Keith Motors (herein afterwards known as ‘We/Us’) And a retail consumer (herein afterwards known as ‘you’)
    2.0 We trade as Keith Motors Limited, Lyndhurst Road, Christchurch, BH23 4SB (01425)271371
    3.0 We require full payment in advance of the vehicle being released to you.
    4.0 The car you have agreed to purchase with its full details is on the attached order form.
    5.0 The agreed price is full and final and includes all taxes where applicable and will remain valid for a period of 14 days from the date of the order form.
    6.0 Any delivery costs will have already been agreed with you and will be clearly stated on the order form.
    7.0 If, and only if, the Customer has acted as a Consumer, where this Agreement has been completed away from our business premises and/or without any face to face contact between us and you; or anyone acting on your or our respective behalf, you may give notice to cancel this Agreement within 14 days without giving any reason.
    8.0 This cancellation period will expire 14 days after the day on which you, or a third party on your behalf, takes delivery or otherwise acquires physical possession of the Goods. To exercise this right to cancel, you must inform us of your decision to cancel this Agreement in writing by clear statement (e.g. a letter sent by post, fax or email) to our address as set out overleaf.
    9.0 To meet the cancellation deadline, it is sufficient for you to send your communication confirming your exercise of the right to cancel before the cancellation period has expired.
    10.0 If you cancel this Agreement, we will reimburse to you all payments received from you under this Agreement, without undue delay, and not later than:-
    11.0 14 days after the day on which we receive the Goods back; or
    12.0 (if earlier) 14 days after the day you provide evidence that you have returned the Goods; or
    13.0 If there were no Goods supplied, 14 days after the day on which we are informed about your decision to cancel this Agreement.
    14.0 We will make the reimbursement using the same means of payment as you have used for the initial transaction, unless you have expressly agreed otherwise, but in any event you will not incur any fees as a result of the reimbursement.
    15.0 We may withhold reimbursement until we have received the Goods back or you have sent evidence of having sent back the Goods to us, whichever is the earliest. You should send back the Goods or deliver them back to us at the address shown above, without undue delay and in any event not later than 14 days after the day on which you communicate your cancellation of this Agreement to us.
    16.0 This deadline is met if you send back the Goods before the period of 14 days has expired. We will require that you bear the cost of returning the Goods to us.
    17.0 You must take reasonable care of the Goods whilst they are in your possession. You will be responsible for any loss or damage from when they are delivered to you until when they are returned to us.
    18.0 You are liable for any diminished value of the Goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the Goods.
    19.0 In order for you to fully inspect the goods we will apply a mileage limit of 100 (One Hundred) miles in addition to the mileage stated on the order form and all mileage above this amount will be chargeable and payable by you at a rate of £1.00 per mile which will be deducted from your reimbursement should you exercise your right to cancel.

    20.0 Full terms and conditions of sale and return will be made available to you prior to entering in a contract to purchase a vehicle with ourselves.

    Read what our customers have to say

      We have been rated 4.64 out of 5 based on 306 ratings.


    • My experience at Keith Motors Christchurch was cracking because everything was dealt with in a professional manner. My mother is disabled. When Sam are salesmen explained that we could take the car to her address so she could look at it at home and see if it was suitable for her to get in and out of it made it a lot easier for us rather than trying to find a time to bring my mother to Keith Motors. At that time I was also able to test drive the car which was good. Other all a very good experience through purchasing my new car.

      Mrs Karen Jeans, 21st June 2018

    • I'd recommend Keith Motors Christchurch because of the friendly and attentive sales staff that made myself and my wife feel like valued customers.

      Mr B, 20th June 2018

    • I'd definitely recommend Keith Motors Christchurch because it made the process as pleasant as possible for someone who considers a car to be just a tool.

      Mrs Carol Finch, 14th June 2018

    • I'd definitely recommend Keith Motors Christchurch because from the initial meeting with Kai to the final purchase we were not pushed into making decisions. Everything was explained in detail and we were very at ease throughout the experience. This guy is an asset to the company

      Mrs Ingrid Sturgess, 14th June 2018

    • My experience at Keith Motors Christchurch was memorable because I found the car I liked

      Mr C, 14th June 2018

    • I'd recommend Keith Motors Christchurch to anyone because you a get a very good deal and service,

      Mr Lenard Dunford, 14th June 2018

    • Keith Motors Verwood were fantastic because they identified my need and were able to help offer a great package at a aforidbal price, they wernt pushy or demanding and were easy to aproach and talk to

      Mr William Wilson, 13th June 2018

    • I was pleased with Keith Motors Christchurch and would recommend them because Marc was extremely helpful and went out of his way to find what we wanted.

      Mr Derek Flynn, 13th June 2018

    • The experience at Keith Motors Ringwood was good because I felt confident I was in good hands. They made a potentially stressful experience very easy for which I was very grateful!

      Mrs M, 13th June 2018

    • The experience at Keith Motors Christchurch was fantastic because everything was simple and the service was fantastic

      Miss Kimberley Clarkson, 13th June 2018

    • Keith Motors Christchurch were really helpful and I'd recommend them because they are exceptionally professional, made me feel at ease, did not push me in any way and listened to me when I needed to get information

      Mr Alan Hall, 13th June 2018

    • My experience at Keith Motors Christchurch was positive because the staff made everything so easy. Jon in particular.

      Miss Samantha Bartlett, 13th June 2018

    • I had a great experience at Keith Motors Christchurch because the staff were friendly and knowledgeable. All the minor things were dealt with in-house, tax etc and I drove off a happy customer.

      Mr Geoffrey Darling, 13th June 2018

    • The helpful attitude of the sales person was the main contribution to what was a generally positive experience.

      Mr P, 8th June 2018

    • I was satisfied with my experience at Keith Motors. I found the sales staff courteous and pleasant.

      Mrs J, 2nd June 2018

    • Professional, friendly service - Have not experienced this level of service for 20 + years.

      Mrs Linda Garrett, 29th May 2018

    • The experience at Keith Motors Christchurch was great because of the excellent service and friendly helpful attitude of the salesman.

      Mrs B, 26th May 2018

    • Keith Motors Verwood were helpful because they listened to my requirements, let me make my own decision and were not pushy in any way.

      Mrs Julianne Bush, 24th May 2018

    • I trust them to look after me

      Mr P, 23rd May 2018

    • The experience at Keith Motors Select was good because of the helpful attitude of Paul Colman

      Mr Gabriel Shead, 22nd May 2018

    • The staff at Keith Motors Ringwood were good because they were very helpful and friendly.

      Mr And Mrs Bryant, 21st May 2018

    • I'd recommend Keith Motors Select to anyone because they had a good selection of vehicles within my budget

      Miss Karen Mee, 21st May 2018

    • Keith Motors Christchurch were great because I was looked after by Jon who is a really nice genuine guy who knows his cars

      Mr Paul Scorer, 21st May 2018

    • Kai's knowledge of the vehicles available and thorough explanation of the finance plan put me at ease and really helped me in terms of making my decision. Overall, my experience with Keith Motors was an excellent one.

      Mr Jacob A, 21st May 2018

    • The staff at Keith Motors Verwood were good because they listen to what you said and Ryan had the knowledge to explain the cars and benefits as to what i wanted, the most helpful and staight talking car sales person I have dealt with, he gave me and my wife time to talk it through.

      Mr Darby, 17th May 2018

    • I'd suggest Keith Motors Verwood to a friend because of their excellent service.

      Mr Brian Thorne, 17th May 2018

    • Very friendly, speedy service

      Mr H, 17th May 2018

    • The staff at Keith Motors Verwood were good because there were friendly and extremely attentive. I have since had issues with my car and they have always been punctual to ensure my car was sorted. I have had nothing but a great experience from them since looking for a car and now having brought my car from them. Highly recommend.

      Miss Rebecca Smith, 17th May 2018

    • The experience at Keith Motors Ringwood was great because there was a very friendly and relaxed atmosphere. Every thing was explained clearly and nothing was too much trouble. This is the 3rd vehicle I have brought from the Keith motors franchise.

      Mr Timothy Pickin, 17th May 2018

    • I'd definitely recommend Keith Motors Christchurch to friends and family because of their friendly approach, professionalism and general attitude towards new customers.

      Mr Kevin Moore, 17th May 2018

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    KEITH MOTORS CELEBRATING 65 YEARS OF FAMILY SERVICE

    Keith Motors (Christchurch) Ltd, Lyndhurst Rd, Christchurch, Dorset BH23 4SB. Registered Number 791927. VAT Number 580198229

    Keith Motors (Christchurch) Limited is an appointed representative of ITC Compliance Limited which is authorised and regulated by the Financial Conduct Authority (their registration number is 313486). Permitted activities include advising on and arranging general insurance contracts and acting as a credit broker not a lender. We can introduce you to a limited number of finance providers and may receive a commission from them for the introduction. All finance applications are subject to status, terms and conditions apply, UK residents only, 18s or over, Guarantees may be required.